Sales and Inventory Essay Example for Free

Sales and Inventory Essay Nowadays, technology is commonly used by people in different various fields. The breakthroughs of science and technology have been applied in many ways to commerce and industry. Some of the spin-offs of these breakthroughs eventually filter down to provide benefits for the average person. The best example of this is products that were invented during the space program, which have allowed engineers and other scientists to use these to new products and materials in manufacturing. In the field of communication, mobile phone is one of the innovations that are being used by millions of people around the world. Most operations like planning and scheduling depend on inventory. This study is about a system of a mobile phone company wherein a documentation of a sales inventory system is being proposed. Inventory control system is very important to understand system of inventory management. (Shore, 2002) A very old but very wise adage teaches that â€Å"a journey of a thousand miles begins with a single step†. For businessman Guan Kay Lo, this adage holds true. He took the first â€Å"single step† in 1945 and established a small business which underwent several changes and challenges, an amazing journey, and through commitment, dedication, hard work and the miracle of time, it is now known as the Guanzon Group of Companies. The Guanzon MobiTek located at Perez St. Dagupan City uses a logbook wherein they record the products arrived and to be delivered to their branches. It is also used to record customers’ name and the product he/she had purchased. The System shall be established at the Guanzon Mobitek located at the Perez St. Dagupan City. (Lo, 2009) Statement of the Objectives The main goal of the study is to evaluate the current sales inventory control system of Guanzon MobiTek and come up with an enhanced inventory control system for the mobile company for a better inventory management and reduce risks of errors and fraud. It will seek to give an enhancement and design the company could adopt for a more effective and efficient inventory system. Specifically, the study aimed to: * Develop a system to manage sales and inventory products including add,  update and delete record. * Develop a Password-secured program * Be able to impart our knowledge in Inventory System that would help the Guanzon MobiTek Significance of the Study Ensuring continuous growth of firm is the main proposal on this study. It explains that it is important for a company to monitor its products’ demand from consumers. When demand arises there must be a sufficient stock to meet it without delay. It should also provide that the production must always be available and in good. Guanzon MobiTek Company. Guanzon can adopt the recommendations to be done by the researchers to improve the efficiency and effectiveness of their sales inventory control system. Customers. The system records the items purchased by the customer easily. Personnel. It helps the personnel to lessen the time of works regarding in checking and recording the products sold, unsold, and to be sold. Researchers of this Study. The researchers, being the main participants, will gain knowledge and experience to improve their skills. Future researchers. This research can provide basis and references for future studies related to inventories. Scope and Limitations This inventory system is designed and implemented to Guanzon MobiTek wherewith it is limited to the monitoring of stocks for mobile phones and mobile devices. Alert signals were being given to the user when stock goes beyond the reordering system. This study consists of adding, updating, and deleting record of the stocks. If the suppliers had delivered the company’s orders, the allowed personnel will login in this system then add the product including its quantity, model and the date delivered. For those unsold products, the personnel updates the records then delete the product. The proponents focused in monitoring the sales and inventory of the Guanzon MobiTek which is located at Perez St. Dagupan City. The study is limited on the system on how to record the sold, unsold, and to be sold mobile phone products of the company. Definition of terms Inventory management. Important for the business that sells a physical product to make the company’s system quick and reliable. Mobile phone. Mobile electronic device sold by the company which is used to make mobile  telephone calls across a wide geographic area, served by many public cells. Sales management. Management of sales operation, it is an important business function as net cells through the sales of products and services. Computerization. To equip with computers. End user. The one who operates the computing system. Field. One piece of information, such as customer’s last name, or item’s code number. Chapter 2 REVIEW OF RELATED LITERATURE AND STUDIES This chapter deals with the different literature and studies base on different sources such as books, magazine and Internet. The related literature is written based on the needed information related to the system to provide the better understanding how Sales and Inventory System works and give a brief theoretical background. Data Processing or information, operation (e.g., handling, merging, sorting and computing) performed upon data in accordance with strictly defines procedures, such as recording and summarizing the financial transaction of a business. An automatic or electronic data processing the operations are performed by the computer. Computer Security techniques developed to safeguard information and information system stored on computers. Potential threats include the destruction of computer hardware and software and the loss, modification, theft, unauthorized use, or disclosure of computer data. Inventory serves a number of functions. Among the most important are the following: To meet anticipated customer demand. These inventories are referred to as anticipation stocks because they are held to satisfy planned or expected demand. Inventory management has two main concerns. One release to the level of customer service, that is, to have the right goods, in sufficient quantities, in the right place, and at the right time. The other relates to the cost of ordering and carrying inventories. The overall objective of inventory management is to achieve satisfactory levels of customer service while keeping inventory costs within reasonable bounds. The management has two basic functions concerning inventory. One is to establish a system of  keeping track of items in inventory, and the other is to make decisions about how much and when to order. A system to keep track of the inventory on hand and on order.A reliable forecast of demand that includes an indication of possible forecast error. Knowledge of lead times and lead-time variability. Reasonable estimates of inventory holding costs, ordering costs, and shortage costs. A classification system for inventory items. However, inventory-counting system can be periodic or perpetual. Under a periodic system, a physical count of items in inventory is made at periodic intervals (e.g., weekly, and monthly) in order to each item. An advantage of this type of system is that orders for many items occur at the same time, which can result in economies in processing and shipping orders. But it has also several disadvantages. These are lack of control between reviews, the needs against shortages between review periods by carrying stocks and the need to make a decision on order quantities at each review. A perpetual inventory system (also known as a continual system) keeps track of removal from inventory on a continuous basis so the system can provide information on the current level of inventory on each item. An obvious advantage of this system is the control provided by the continuous monitoring of inventory withdrawals. Another is the fixed level quantity. One disadvantage of this approach is the added cost of record keeping. According to Ariel Magat (2002), he stated that the Inventory System of the vital to any institution, agency, or department. The proper safekeeping, processing and disposal of records play important roles in the efficient, effective and smooth operation that eventually, he stated that the Inventory System of the vital to any institution, agency, or department. The proper safekeeping, processing and disposal of records play important roles in the efficient, effective and smooth operation that eventually would lead to the success attainment of the goal and objectives of institution, agency and department concerned. Based on her recommendation there should be a central record management office that will hold data of the agency to serve as locator of the record and to control the disposal of each record. This can be possible through the use of computerized system. Computer with the appropriate software package is capable if handling records efficiently and effectively. And locating records that are computerized is faster tha finding them in the filling cabinet (Magat, 2002).

A History of Schlumberger

A History of Schlumberger Introduction Schlumberger is one of the world’s largest oil and gas industry. Where Schlumberger employs roughly 123,000 people in their company which representing over 140 nationalities and also working in more than 85 countries. It has its principal offices in Houston, Paris and Hague. Furthermore, Schlumberger provide the widest range of products in the industry and also the service from exploration through production. Hence, Schlumberger not just an innovation company but also invent, design, engineer, and apply technologies which help customers to find and produce oil and gas more efficient and safe. Schlumberger was founded in 1926 by the French brothers called Conrad and Marcel Schlumberger as the Electric prospecting company. They recorded the first-ever electrical resistivity well log also called borehole log which enable the recording of geologic formations penetrated by the borehole, in Merkwiller-Pechelbronn of France in 1927. In 1929, the company starts to grow quickly and logged its first well in the California, United States. Also they logged their first electrical logging in Japan in 1936. Schlumberger invested heavily in research industries, and it inaugurating the Schlumberger Research Center in Ridgefield, United States. In 1956, Schlumberger Limited was incorporated to hold the shares of multiple companies as a holding company for all Schlumberger businesses. Later on, Schlumberger continued to expand over years. In 1960, they formed Dowell Schlumberger consists of half of Schlumberger and half of Dow Chemical which expert in pumping services for oil industry. In 1962, the Schlumberger Limited appeared in the list on the New York Stock Exchange, the largest stock exchange in the world. Meanwhile, Schlumberger purchased an electronic instruments manufacturer, Daystorm in South Boston, Virginia which was sold to Sperry Hutchinson in 1971. In 1964, Schlumberger also purchased 50% of Forex and then created the Neptune Drilling Company by merging Forex with 50% of Languedocienne. The first computerized reservoir analysis program SARABAND, was introduced n the year of 1970. The remaining half of Forex was purchased by the following year, the name Neptune was changed to Forex Neptune Drilling Company. In 1979, Fairchild Camera and Instrument also joined the Schlumberger Limited included Fairchild Semiconductor. In 1981, Schlumberger also established its first international data links with e-mail. In 1983, Cambridge Research Center in Cambridge, England was inaugurated by Schlumberger and later on it was renamed as Schlumberger Gould Research Center after Andrew Gould, the former CEO of Schlumberger. In 1984, the SEDCO drilling company and 50% of Dowell of North America were purchased. Then Anadrill drilling segment was created by combining Dowell and The Analysts’ drilling segments. In 1985, Forex Neptune was merged with SEDCO to form the Sedco Forex Drilling Company and Schlumberger acquired Merlin and half of GECO at the meanwhile. In 1987, Schlumberger successfully complete their purchase on Neptune from North America, Bosco and Cori from Itali, and Allmess from Germany. Meanwhile, Fairchild Semiconductor under Schlumberger was acquired by National Semiconductor for 122 million dollars. In 1991, Schlumberger also purchased PRAKLA-SEISMOS and first created the use of geosteering to drill a borehole well more effectively. In 1992, Schlumberger purchased the software company GeoQuest System. In the 1990s Schlumberger also bought out the petroleum division, AEG meter and the ECLIPSE reservoir study team Intera Tehnologies Corporation. Furthermore, Oilphase and Camco International were also acquired by Schlumberger. Then a joint venture was formed between Schlumberger and Cable Wireless created Omnes, they will handle all Schlumberger’s internal IT business. In 2000, WesternGeco was created by merging Geco-Prakla division and Western Geophysical which Schlumberger held a stake of 70% and remaining for its competitor Baker Hughes. In the same year, Sedco Forex was left and merged with Transocean Drilling company. In 2001, Schlumberger spend 5.2 billion dollars to acquire the IT consultancy company Sema plc. In 2004, Schlumberger Business Consulting act as the companys management consultancy arm was launched. In 2005, Waterloo Hydrogeologic was acquired by Schlumberger which was followed by a few other groundwater industry related companies, for example Westbay Instruments and Van Essen Instruments. Schlumberger also relocated its corporate offices from New York to Houston. In 2006, Schlumberger complete purchased the remaining 30% of WesternGeco from its competitor Baked Hughes for 2.4 billion dollars. In the same year, the Schlumberger-Doll Research Center was moved to a newly built facility in Cambridge, Massachusetts. The facility united few other research centers run by the company in Cambridge, England; Moscow, Russia; Stavanger, Norway; and Dhahran, Saudi Arabia. In 2010, Schlumberger announced the acquisition of Smith International in an all stock deal priced at 11.3 billion dollars. This is the highest purchase in Schlumberger history. Schlumberger also announced planning to acquire the French-based company Geoservices which specialized in energy services, at the cost of 1.1 billion dollars with debt included. Schlumberger becomes the world leading oilfield company because of it can perform complete service in its field, including reservoir scouting, characterization, high technology drilling system, own production group and so on. Schlumberger owns a lots of daughter company which specialized in different field, and providing solutions. It also invested heavily in different research companies who improve high performance drilling equipments which can endure high pressure and temperature during drilling process. Sun Zi’s Art of War Theory Moral influence refers to measures and policies that align the people with the sovereign so as to be in complete agreement and harmony with each other. Weather refers to the contrasting changes of night and day, the coldness of winter and the heat of summer, and seasonal changes. Terrain means by distance, whether the ground is traversed with ease or difficulty, whether it is open or constricted and the chances of life or death (of an army). Generalship refer as the general’s qualities wisdom, trustworthiness, benevolence, courage and discipline. Doctrine law Refer to organization and control, management systems and procedures, and the command and control structure for the deployment of resources SWOT Analysis Strengths Schlumberger is the world’s largest leading oilfield services providers and one the global market leader in it industry which brings many benefits to it company. Generally, Schlumberger possess good company names, economies of scale, higher margins, revenues and other substantial benefits. Schlumberger not just the top 1 biggest oilfield services company, but also company that worldwide recognize in the oilfield industry. For example, Schlumberger ranked in the top 50 of the Engineering category of â€Å" The 2012 World’s Most Attractive Employers† that reflects all the students and professionals will try to seek job opportunities with the company. Besides that, Schlumberger also a company that consist excellent technology that strengthen the company’s name. Hence, it has technology innovation with 125 research and engineering facilities worldwide. It place strong importance on the developing innovation technology that increase the quality of product. In example, Schlumberger firmly holds their professionalism through years of experience in it field which to fulfil the customer needs and satisfaction by using its strong technologies. In addition, it creates more stable business and more likely to obtain other businesses as opportunities comes. Furthermore, Schlumberger has strong research capabilities which they always invested significant time and money on research and engineering as a long-term strategy to support and to expand their technology leadership. Schlumberger increase their services, products, tools, and equipment to maximize and extend production for the life of the reservoir. Schlumberger supplies various products and services including seismic, drilling services, well testing, well completions, subsea production, well production, and well intervention. Based from world energy news, Schlumberger generated 10.67 billion dollars in oil field services revenue with year to year increasing of eight percent. With these kind of technologies that Schlumberger can kind provide, it able to highly strength their company income and also it can evolve to superior technology in days to come. In a nut shell, the deep knowledge of exploration and production that gained through more than 80 years of experience by Schlumberger enable it to have much higher company standard in oil and gas industry. With the company’s history, it consist a strong brand equity with worldwide recognition. Thus, the deep knowledge that gain the company but as the company obtain a great profits and revenues that have empower the company to achieve one the world’s leading oilfield company. Weaknesses Schlumberger is a company with many strength as in the oilfield industry. But doesn’t mean it don’t have any weaknesses in its field. Schlumberger have daughter companies over 140 nationalities, which give it a wide range of production and exploration. But with so many daughter companies, there is lots of possibility an error can occur in certain company. It is hard to tracking down the progress in each of the daughter company. For example, in certain daughter company may consist of drilling failure. This may cause inconvenience not just to the customer but also the company itself. On the other hand, there also legal issues involve with Schlumberger with the accusation of fracking price. According to the Bloomberg news, where the company were sued over claims Schlumberger and other oilfield industry which Halliburton and Baker Hughes collaborated to raise prices and crush oilfield service competitors in the booming U.S. market for hydraulic fracturing services. Therefore, with this kind of legal issue involve with the company will affected on the company’s good name and may worsen some relationship with certain company collaboration. Schlumberger may also contain another weakness that is not active in social media besides facebook and twitter. The company doesn’t use much of the social media to evolve their company’s name. For example, the company doesn’t promote much of commercialize video on it new innovative technologies or production to fascinate viewer or even new customers. Therefore, without increase the participation of social media will influence the good name of the company. Schlumberger announce for the full year result of oil field services in year 2013, land revenue decline 2% in the North America Area. Where land businesses experience some weakness in drilling, stimulation and wireline services. The cause of the weakness can be related to the company’s innovation technology has reach its limit. Hence, this kind of inconvenience the company facing would lead to decline revenues. The company able to increased service concentration, improve efficiency, market share gains, and new advanced technology. Opportunities Schlumberger consist plenty opportunities based from the company global market leader in the oil field industry. The company can acquire higher percentage of oil discovery. The company technologies additional innovative workflows, advance software, and technical experts to help the company clients to enhance characteristics of uncertain exploration. Thus the company deep understanding of the geology of their prospective areas which the company exploration crew can extract the maximum value from their exploration asset. Moreover, Schlumberger also have acquisitions by buying out their competitor which the company could offer a higher level of project management and integrated solution for oil and gas companies. While others individual suppliers involved with exploration and production add excessive cost that increase complexities. As an alternative, Schlumberger decided to work on that by broadening its technical capacity and also approach greater integration capabilities. Schlumberger also have better exposed to expand in international markets rather than their competitor. For example, Schlumberger exposure to Gulf of Mexico proved to be important, aiding the 3 percent revenue growth in North America. While Schlumberger also has been awarded an 18 moth multiple services contract by Oil India for designing, drilling, and completing six horizontal wells. Where Schlumberger consist of high probability making a bigger foray into other countries in the near future. Besides that, Schlumberger contain the peak of increasing oil supply which will happen in the future. This enable increasing the demand for oil extracting companies and outlying technologies that can discover oil in difficult locations. Manufacture of oil from coal and natural gas is potential benefits of peak in oil supplies which Schlumberger gained. In future, the importance of oil will increase and the demand for these sources will be more expensive. Threats Schlumberger have one of the best technology in the oil field services industry. Thus, the company maintain the service industry’s longest commitment to technology and innovation. But there are many challenges ahead towards the company that highly competition with other oil field services companies, with great technology in the company that some customers will need to consider on the budget. Because great quality also comes with a high price. Therefore, other competitor may provide much average technology cheaper budget that can already satisfy the technologies needed of several customers. Hence, that will enable the competitor to attract some the Schlumberger’s previous customer to dealt further businesses with competitor. Schlumberger will not only deal with other oil field services companies of the budget on technologies but also the products and services of the company. Where Schlumberger’s competitor Halliburton supplies oil and gas companies equipment and service that helps extract unprocessed oil and gas from the ground. Hence, they may offer the same products and services which also allow easier attract of new customer. Plus they will analyse and came up with new innovation technology to deal with Schlumberger. Furthermore, Schlumberger also concern about economic slowdown occur on it company. For example, the SchlumbergerSema revenue of 870 million USD for the quarter decreased 3 percent consecutively as a result of a 17 percent decrease in Cards revenue following lower demand in Europe. This economic slowdown can cause weak oil and gas demand and also will influence the pricing reduction in the company worldwide rig. In addition, it will also effect on the company’s production and exploration spending. In order to overcome economic slowdown, one of the method is by expand the company areas and attract new customer to sustain the company’s business which able to use various type of business commercialization strategies. Apart from that, the energy producers rising costs for raw materials such as steel had help Schlumberger contributed to 120 percent growth in production and exploration spending between year 2004 and 2007.Schlumberger also concern regarding the high energy prices have prompted governments worldwide to increase taxes and change investment terms to producer’s profits to gain a bigger share. Which can cause underinvestment and simply exacerbate the problems for the company. Conclusion Today Schlumberger is the world’s largest oilfield services provider, with employees representing over 140 nationalities. The company rapidly developed international origins and a worldwide presence, becoming the leading provider of subsurface surveys. Schlumberger is faithful to its legacy of technological innovation. After initially leading the industry with its subsurface survey methods, the company now offer a wide portfolio of leading technologies to meet the needs of our customers in the oil and gas industry. Schlumberger has grown both organically and through outside acquisitions. Along with new technologies and opportunities. Certainly, Knowledge, technological innovation and a truly global workforce remain the symbols of Schlumberger today. Based from the whole process, Schlumberger is the global market leader in oil and gas industry that consist a strong business strategies plan. The company is accurate in grasping the opportunities with their leading innovative technologies. Hence expand the company’s exploration and production and improve their revenue in the global market. Besides that, the company also amplifying their company by using the history of the company and the excellent name in their industry to maintain their leadership in global market. In fact, Schlumberger committed to providing services and products that enhance their customer’s performance. Schlumberger delivers excellence to their customers which the company treat all their customers in a consistent and transparent way. With their extensive experience in developing and deploying innovative technology solutions, its enable to maintain the satisfaction of the customer and also shareholders. Furthermore, Schlumberger also enable to maintain a greater oil service between their competitor with the company understand and support the direction ahead. In other hand, the company strongly apply service focus, continuous improvement, and self- development. Lastly, Schlumberger consist of a strong integrity which the company recognize the boundaries and have the courage to act responsibly and sincerely. Decision making is one the company integrity, the company observe the right time and also the risk before move forward to a certain exploration and production. The high responsibility also holds firmly by the company to able to gained greater trust from collaboration group and customers.

Rhetorical Analysis of Earl Spencers Speech for the Funeral of Lady Di

In this assignment, I will closely analyse the speech made by Earl Spencer for the funeral of Lady Diana, considering the complicated context and literary devises he uses to affect his audience. The speech was written as a funeral speech for Diana's close family and friends, but also, more importantly, for the public, as it was broadcasted worldwide. In the speech, although it's primary purpose is to pay respects to his sister; he uses the opportunity to promote Diana's charity work, and to raise controversy within the royal family. He never directly says it, but when analysing the text his feelings towards the royal family are apparent; from the fact that he mentions, " she needed no royal title to continueà ¢Ã¢â€š ¬Ã‚ ¦" this comment is particularly clever because of its indirect subtlety, but the meaning behind it would still be clear to the audience, because of the media coverage of recent events. Throughout the speech, Earl Spencer uses very emotive language, which reinforces the feeling that the public have "lost s...

Fighting for His Dream :: Personal Narrative Essays

Fighting for His Dream      Ã‚   For the past several years Casey Martin has taken the golf world by storm, not only with his awesome golf game, but also with the lawsuit that he has filed against the PGA Tour. He is suing the tour for the right to play with the aid of a cart because of the deterioration of the bone and muscle in his knee, which impairs his walking abilities. The rare circulatory disease that Martin has is called Klippel-Trenanuary Weber Syndrome, and can lead to the total amputation of his leg, above the knee, in the near future (White). Therefore, if he is unable to use a cart he cannot pursue his dream of playing on the PGA Tour. Even though he has won the right to use a specialized cart at the present time, the PGA Tour has filed an appeal, which could once again deny Martin the use of the cart that is necessary for him to play (Ferguson). Because Casey Martin is an amazing example of courage, determination and perseverance, he should not be turned down with his request; th is man is a great person who could prove to be a role model to many people, especially children. I believe he should be allowed to ride a cart on the PGA Tour so he can chase his dream, and in the process possibly provide someone else with some encouragement to work harder in reaching their own goals or dreams in life when they see how driven Martin has been to reach his goal.    Casey Martin, The former Stanford teammate of Tiger Woods, has a game that is good enough to compete with the best players in the world. Martin has recently proved that he is one of the best golfers in the world and is good enough to play on tour because he finished 14th on the Nike Tour money list which earned him his year 2000 tour privileges (Ferguson). This is a major accomplishment considering many past tournament champions on the PGA Tour have qualified through the Nike Tour just as Casey Martin did this past month. Also, he has proved how mentally tough he is because of the extreme pressures he has faced and overcome when playing golf at the level at which he is competing, along with the constant stress of his court case.

Discuss How Art Can Be Used To Promote, Reflect Or Challenge :: essays research papers

Discuss how art can be used to reflect, promote, or challenge cultural beliefs. Art, throughout the times have reflected, promoted and challenged the cultural beliefs of many different societies. To reflect a culture or society the artwork must create or suggest a particular impression of that era. To promote the cultural beliefs of a society the artwork must encourage and support the beliefs. For the artwork to challenge the beliefs it must question tradition. Gislebertus and Michelangelo promote and reflected the society and religion in which they belonged whereas Kruger and Serrano reflected yet challenged their society and religion. Gislebertus was a "sculptor of genius" of the Romanesque period. His sculpture of the last Judgement in progress on the West Tympanum of St. Lazare, Autun, France in 1130, reflected and promoted the strong Christian beliefs of this society. This artwork is extremely detailed and reveals many Christian icons and symbols. In the middle of the artwork is Christ, who is the focus of the composition and on either side of him are devils and angles blowing their trumpets. The weighing of souls is depicted throughout the artwork and next to each scale, are angles and devils competing for each soul. Below Christ are the dead rising, one being "plucked" from the earth by giant hands. Here humanity’s pitiful weakness in revealed in these terror stricken people as the angles summon them to judgement. The devils have legs which end in sharp claws and lean from hell as they drag souls in and are accompanied by howling and roaring demons. Gislebertus’ sculpture was affective in influencing and inspiring the viewers of his artwork as he created a sense of terror and fear by revealing the awful consequences for the damned which encouraged the viewers to follow the Christian and as a result increased the power of the church. Gislebertus was commissioned to depict biblical stories as the majority of the population was illiterate and this was the only way which God’s message could be heard. Therefore, Gislebertus reflected the Christian dominated society and promoted the Christian religion. Michelangelo also reflects and promotes his Italian; Christian dominated culture and the religion itself through his artwork. Michelangelo’s fresco in the Sistine Chapel, Italy, was created between 1508 and 1512 and depicts the most solemn biblical story of the creation of man in the High Renaissance style. The large size of 18’18" X 9’22" reflects the grandness and power of the God and the church.

Using Technology to Improve Business Communication

Assignment #2 Using Technology to Improve Business Communication Hans Jacobs October 31, 2011 By Inderjot Shokar Horvathova, P. & Davidova, M. (2011). Application of Talent Management with the useof Information and Communications Technology in the Czech Republic and OtherDeveloping, Emerging and Transitions Economies. Retrieved fromhttp://web. ebscohost. com. libproxy. auc. ca In this study, the researchers examined the quality of ICT technology along with talent management being used in organizations in one of the regions in the Czech Republic. Out of a group of 237 respondents (all organizations) selected for a survey, 96. % had said talent management had not been put into practice in their organization. In another survey, 118 of 228 respondents had said they were not familiar with the process. In relation to my topic, this article does stress the importance of using technology to improve business communication, how to use it efficiently, and that it’s most effective along w ith human interaction. However, it does not discuss how to keep technology in perspective, the importance of reconnecting with people frequently, and the flaws and distractions of technology if used inappropriately. Tsai, C. , Wang, C. , & Lu, M. 2011). Using The Technology Acceptance Model To Analyze Ease of Use of A Mobile Communication System. Retrieved from http://web. ebscohost. com. libproxy. auc. ca This article discusses the use of mobile communications to relay specific bodies of knowledge. It states that if mobile communications is to be used as a communication medium, it should have a simple design that users can implement in their life on a daily basis. Doing so will make people more willing to use the technology and thus improving communication. In an experiment of 230 participants, the results showed that this research had atisfactory reliability and validity. Therefore, this information is relevant to my topic because it discusses improvement through technology of com munication. But keeping technology in perspective, connecting with people frequently, and using communication technologies productively is not discussed. People should have this knowledge to avoid the negative effects from the use of technology. Bubou, G. M. (2011). Platform Technologies and Socio-economic Development: The Case ofInformation and Communications Technologies (ICTs) in Nigeria. Retrieved fromhttp://web. bscohost. com. libproxy. auc. ca In this case study, the nation of Nigeria is examined to see how far it has developed during the period of 2001-2009 with the use of ICT and how ICT will assist to obtain the strategic vision ‘Vision 20/20/20’ to improve Nigeria’s economy . It is now among the top 10 countries in Africa with the highest telecommunication users. In 2001, the tele-density of Nigeria was a measly 0. 73%. By the end of December 2010, it grew to 63. 11%. Even internet usage has gone up, from 24% in 2007 to 42% in 2009 with over 83 million subscribers.A major milestone that made this possible was the launch of the first African communication satellite (NigComSat1). Over $12 billion of Direct Foreign Investment (DFI) has flowed into the country. At a macroeconomic level, the GDP has increased by 27. 8% from N6. 7 billion in 2004 to N8. 6 billion in 2005. In 2010, it is said this sector will contribute to 1. 62% of GDP, with over 50. 9% growth in contribution to GDP. In comparison to my topic, the improvement through technology for Nigeria is emphasized greatly.However, it has not touched base on the other areas of my topic. Although the growth and development of this country has heavily been impacted by the development and implementation of ICTs, the topic of ICT should be discussed in more detail. All aspects should be covered, including the negative effects. Bonnie, C. How Do Businesses Use Communication Technology to Improve Their Performance? Retrieved from http://smallbusiness. chron. com This article discusses ho w communication can be key when it comes to keeping all workers in the loop. As it is mentioned, ‘what’s new’ section on the company website can keep everyone up-to-date with what’s going on with the company. Instant messaging programs can help communicate important information or instructions quickly and efficiently. It can also update coworkers and supervisors of an employee’s status, whether they are in a meeting, at their desk, or out of the office. Email is still a popular method of communication and is ideal when a business has multiple offices in multiple areas. In regards to my topic, productive use of technology for business improvement is demonstrated well in this article.Yet they have not included the downsides of instant messaging. It can prove to be quite distracting. Employees can potentially misuse IM for non-work related discussion, and thus decreasing productivity. As well, it has failed to mention keeping technology in perspective and how important it is to connect with people frequently. Applegate, J. (1999, Nov). Black Enterprise. Retrieved from http://books. google. ca (110-118) In this article, it is discussed how crucial it is to use technology to run a business.Suggestions are made for different types of technologies that any business should have for its’ day to day operations. Included in these suggestions are cellular phones, two-way pagers, multi-function boxes (printer/scanner/fax/copier), internet service providers, personal digital assistants (PDAs), wireless modems, online employee training, voicemail, and creating a website. This article discusses improvement of business through technology but forgets to mention the cons of misuse for technology, keeping technology in perspective, and the importance of connecting with people.You would want to ensure that employees are using their technological tools for work purposes. For interpersonal communication, these tools are great. But you do not want to grow dependent on them. It’s not meant to think and communicate for you. Communicating through a phone all day may be convenient, but it good to stay in touch face-to-face with your workers and contacts. It’s good to know people for who they are, because behind a computer or phone, they are just another voice.

Cmi 5002

CMI LEVEL 5 UNIT 5002 Assignment [pic] Simon Butterfield Table of contents Sectionpage number Introduction3 Be able to identify and select sources of data and information4-5 What is information? 4 Be able to analyse and present information to support decision making6-9 What is Decision Making6 Decision making styles6 Decision making model6 Group Decision Making8 Risks to Group Decision Making8 Decision making tools9 Be able to communicate the results of information analysis and decisions 10-13 Dangers and Barriers11 Methods of Communication11 Improving Communication12 Chairing Meetings13 Reasons for Ineffective Meetings13 Meetings I Attend13 Difficult People14 Negotiation14 Do’s and Don’ts of Negotiation14 Closing Statement15 Bibliography15 Introduction The following report is going to explain about decision making in my workplace, it is going to be split into 3 major bodies. Identifying information, analyse the information and communicate the results. Decision making can take time for some decisions to be made, others will take no time at all as we make them every day, unknown to us, every minute of every day we are making management decisions without knowing it. We are going to concentrate on larger decisions to be made, not every day issues, Decision making is all about gathering information, anlysing it, understanding the pros and cons of each path to be taken and deciding which to take to get where you need to go, some steps are easier if shared with others within the team. Be able to identify and select sources of data and information What is information? According to your dictionary online (http://www. yourdictionary. com/data), data can be defined as facts or figures to be processed; evidence, records, statistics, etc. rom which conclusions can be inferred and information in a form suitable for storing and processing by a computer. Data is basically statistics based on information. Data only becomes information when it is processed to be meaningful, processed for a reason and understood by the recipient. Within my establishment I have various possibilities of which information is gained, Most of the information I need to make a decisio n is available fairly easily, this is available on the internet within BAE systems. Lets take a scenario – my team has a bank of pipes to fit within the pressure hull of the submarine. The information needed is from isometric and arrangement drawings that show were in the correct place these pipes will go, the drawings are available from DIPS a section that issues all drawings to BAE personnel. There are two types of drawings one is an arrangement and there are isometrics. Arrangement drawings give most of information needed to install the pipes, like how they joint together e. g. lange, weld or screwed fittings ETC, it also shows which pipes connect to each other, within the backing sheets the information given is the corporate part numbers of all identified fittings and things needed to fit the system. The isometrics show each pipe separately, showing the pipes dimensions, bend data and datum’s giving exact information to the individual pipe. All this information is just the first part of info needed to fit the system, as well as these drawings, othe r information is needed, process instructions on how the best practice to set a pipe up for welding, clipping a grade 1 pipe system ECT. This information is also gained from the internet, from a part called the process library. This information is used to do the job as that is the way it should be done and there is no deviation from this, it should be followed to the letter to get it the job done right. As well as the process instructions, as a technical team we have to use standards, thease are from standards of fitting clips down to standards of shock clearance. Some are written and some are Pictorial see below [pic] All of the information needed is on the BAE internet. All the standards and process instructions are freely available, for everyone to use. To do the scenario as mentioned at the beginning, all of the above information is selected and used as it is part of the process flow and what is needed to do the job correctly. The drawings that are received from DIPS are subject to different classifications, most if not all are restricted due to there content, every employee has signed the official secrets act before being employed within BAE submarine solutions and know that thease are to stay within the company and not to be distributed to outside sources. Once thease drawings have been used they need to go back to the place of issue to be disposed of in the correct way. Be able to analyse and present information to support decision making What is Decision Making? Decision making is the cognitive process leading to the selection of a course of action among variations. Every decision making process produces a final choice (http://en. wikipedia. org/wiki/Decision_making). Good decision making is an essential skill for career success generally. If you can learn to make timely and well-considered decisions, then you can often earn well-deserved success. However, if you make poor decisions you are more likely to be in trouble and not asked again. Decision making styles There are 3 main decision making styles which include the following: 1. Autocratic – decisions made predominantly by the manager 2. Democratic – decisions based on discussions by the manager and others involved 3. Participative – these are decisions made predominantly by those Below is a decision making model showing steps to be taken [pic] Step 1: Identify the decision to be made. You realize that a decision must be made. You then go through an internal process of trying to define clearly the nature of the decision you must make. This first step is a very important one Step 2: Gather relevant information. Most decisions require collecting pertinent information. The real trick in this step is to know what information is needed, the best sources of this information, and how to go about getting it. Some information must be sought from within yourself through a process of self-assessment; other information must be sought from outside yourself-from books, people, and a variety of other sources. This step, therefore, involves both internal and external â€Å"work†. Step 3: Identify alternatives. Through the process of collecting information you will probably identify several possible paths of action, or alternatives. You may also use your imagination and information to construct new alternatives. In this step of the decision-making process, you will list all possible and desirable alternatives Step 4: Weigh evidence. In this step, you draw on your information and emotions to imagine what it would be like if you carried out each of the alternatives to the end. You must evaluate whether the need identified in Step 1 would be helped or solved through the use of each alternative. In going through this difficult internal process, you begin to favour certain alternatives which appear to have higher potential for reaching your goal. Eventually you are able to place the alternatives in priority order, based upon your own value system. Step 5: Choose among alternatives. Once you have weighed all the evidence, you are ready to select the alternative which seems to be best suited to you. You may even choose a combination of alternatives. Your choice in Step 5 may very likely be the same or similar to the alternative you placed at the top of your list at the end of Step 4 Step 6: Take action. You now take some positive action which begins to implement the alternative you chose in Step 5 Step 7: Review decision and consequences. In the last step you experience the results of your decision and evaluate whether or not it has â€Å"solved† the need you identified in Step 1. If it has, you may stay with this decision for some period of time. If the decision has not resolved the identified need, you may repeat certain steps of the process in order to make a new decision. You may, for example, gather more detailed or somewhat different information or discover additional alternatives on which to base your decision Group Decision Making The benefits and problems with group decision making below: Benefits |Problems | |Pooling ideas together |Conflict could arise through disagreement | |Covering all eventualities |Too many options on offer | |Improving the likelihood of acceptance at |Decisions could be slowed down | |high levels as the whole team have | | |agreed | | |Ability to build on various suggestions |Accountability as no one person is | | |responsible | |Prevent rushing into decisions that may | | |be regretted later | | |Give more scope for creativity | | An example of group decision making, would be in my IWT (integrated work team) meeting, if an issue came up regarding a piece of work within the plan that can’t be fit, we, as a team would talk about it, planners team leaders and myself would make a group decision weather to move it to the right in the plan, split it up or add some more kit to the activity. Risks to Group Decision Making Some managers find it difficult to make decisions, especially if there is a high level of risk involved in them. Some risks are as follows: †¢ Making unpopular decisions or getting it wrong can leave you open to criticism by others †¢ Getting it wrong causes other problems for some people because they like to be liked by their colleagues. †¢ Some decisions will have a financial penalty such as going over budget or losing money. To minimize risk you need to gather information that may give you some indication of what might go wrong. The riskier the decisions the more information required. Main Risk |Minimising Risks | |Something will prevent you implementing |Get quality information on which to base | |your decision |your decision | |The risk that your decision will not |Be rigorous with your decisions making | |produce the effects you expect | | | |Always have a contingency plan | | |Don’t introduce risks by delaying the | | |implementation of your decision | Decision making tools In order to make effective decisions there are some tools and techniques that may help. Some decisions making tools I use include the following: †¢ Brainstorming – this helps generate lots of ideas. †¢ Mind Mapping – this is a tool I use after I have carried out a brain storm. It is on the mind map I can organise my ideas better and allow structure to decision. These tools are good when we need to do something different, as most of our work is mapped out for us a shown on page 4, when we have a challenging decision to make brain storming is useful to get ideas down and evaluate each one separately finding its advantages and disadvantages. Be able to communicate the results of information analysis and decisions In business no matter how hard people try there are always barriers that can prevent us from communicating effectively. Organisations that fail to do well often suggest that their failure is due to the inability to working around the barriers. Communication is so important in business and all barriers should try to be worked around to ensure an effective, efficient business. To communicate affectively the language should be understandable to the receiver and in a format that is easy to translate. Information should only be transmitted to those who really need in and at a time that would be most useful. Communication is the sharing between groups of two or more people to reach a common understanding. Communication involves making sure you communicate clearly so others understand your ideas, suggestions, instructions and requests. Communication allows the following: †¢ Understanding your work situation †¢ Quickly making decisions and solving problems †¢ Respond to situations as they change †¢ Improve relationships between others The model shown below is illustrates effective communication: Sender – this is the person or group wishing to share information †¢ Message – the information that a sender wants to share †¢ Encoding – translating a message into understandable symbols or language †¢ Noise â€⠀œ anything that hampers any stage of the communication process †¢ Receiver – the person or group for which a message is intended †¢ Medium – the pathway through which an encoded message is transmitted to a receiver †¢ Decoding – interpreting and trying to make sense of a message [pic] [pic] Dangers and Barriers Some experts claim that people like to spend 85% of your time engaged in some form of communication and that ineffective communication damages organisational performance. There are many barriers to communication which include: †¢ Noise 13 †¢ Assuming the receiver has the information †¢ Assuming the receiver understands the message †¢ The receiver assuming that the sender meant rather than checking †¢ The receiver deliberately misinterprets the message because they do not like its content The sender deliberately sends a misleading message Communication within BAE tends to contain jargon. Jargon is words or abbreviat ions that are rarely understood by people that aren’t familiar with or that are new to the company. E mails tend to be sent around camp that are cascades of information from the senior management team to the supervisors and then to everyone else. Some of the information contained in the e mails have abbreviations that not everyone understands or that aren’t explained properly. Trust is so important within BAE. It is difficult to communicate with a person if you feel you can’t trust them especially if the information is sensitive. The senior management team sometimes have very strong views and ideas about certain aspects of the business. This can become problematic if they chose not to listen to the thoughts of people working on the next level. By not listening and taking things on board this may cause a bit of tension and unhappiness within the work force. Methods of Communication Spoken methods of communication involve people actually speaking and often supplies you with an instant response. In some circumstances it is possible to see the person you are communication with for example in a meeting. The most common methods of spoken communication I use at work and their advantages and disadvantages are detailed in the table below. Verbal Method |Advantages |Disadvantages | |Telephone |I can talk to someone |Unfortunately on the phone | | |directly and get an answer |the person needs to be at | | |right away. |their desk to take the call I can’t see the | | | |person’s | | | |face when I tal k to them. | | | I can’t gauge their body | | | |language and facial expressions. | |Meetings |Allows me to provide |I need to be chairing the | | |information to a few |meeting to ensure I get | | |people at the same time |what I need from the | | |rather than individually |meeting | | |which saves time. It people to discuss the |Lack of attendance by key | | |information together in an |players can hold up the | | |open forum |decision making process | | |Decisions can be made by |Meeting can over run | | |more than one person |which means decisions | | | |may be rushed. |Face to Face |This gives me both verbal |I need to locate the person | | |and non verbal feedback |before I can talk to them | | |immediately |The person may allow | | |I can get undivided |themselves to be side | | |attention from the person |tracked by other things if it | | |There is no details of what |is not a formal meeting | | |happened when the face | | | |to face discussion took | | | |place. | | Improving Communication Ways in which we can improve communication between each other are: †¢ To improve the detail and content in information sent out so that people don’t get confused and understand the information correctly †¢ Ask people in meetings as things come up if they are all happy and understand Improve working relationships with line managers so that a trust can be built †¢ Listen to and discuss issues and problems with the senior management team †¢ Encourage feedback to the senior management team by all staff Chairing Meetings What are meetings? According to the online dictionary, meetings can be defined as an assembly or gathering of people, as for a business, social, or religious purpose. Advantages and Disadvantages of Meetings There are many advantages and disadvantages to meetings, which are outline below: |Advantages |Disadvantages | |You an get ideas and exchange information with lots of people at |Wasting valuable time that could be used | |once |better elsewhere | |You can make decisions |Costing a lot of money to get people together | |People can join in |A way of managers avoiding difficult | | |decisions | |You can get to know people better |Assign to already overworked people | |You can get people to work together | | | You can promote team spirit | | Reasons for Ineffective Meetings Meeting are often considered to be ineffective for the following reasons: †¢ No agenda is produced so people don’t really know what is going †¢ This tends to lead to meetings running over time †¢ People are often unprepared †¢ Nothing particularly interesting gets decided upon Meetings I Attend The meetings I attend are: IWT – this is where I chair the meeting to look forward into the plan to iron out any issues within my team, there is a wide variety of personnel there from planners, team leaders, engineering, materials and projects, from this meeting people will get issued with actions for them to fulfill. 3-4 BUTT meeting – this is chaired by my area manager to discuss our next milestone when we combine unit 3 to unit 4 of the submarine, we discuss issues that arise and that may impact on not doing our planned work. Difficult People If there is someone that has an issue that has arisen from the meeting that isn’t specific but they want to talk about it there and then I ask them to talk to me off line because it isn’t relevant to all at the meeting. By doing this I can stick to my agenda timings so as not to overrun. If one or two people star arguing about something I ask simply say we are wasting time and ask a new question to someone else in the meeting to change focus. Negotiation The process of negotiation has traditionally been described as hard bargaining and often is based on hidden agendas and power struggles. These days there is a partnership approach based on understanding and trust with the objective of obtaining a win-win situation where both parties are satisfied. In order to negotiate successfully, the very first thing to do is write down a plan or an agenda with clear objectives but be aware that negotiations rarely follow to plan. Other things to consider are: How you might react to the other parties’ arguments †¢ Have an ideal outcome or position †¢ Make sure that there is a trustworthy atmosphere – this just helps †¢ Ensure the relevant people are there Do’s and Don’ts of Negotiation |Do’s |Don’ts | |Start with friendly introductions |Interrupt the other person | |Listen actively |Reveal your walkway position | |Be prepared to ompromise |Talk too much or too little | |Be prepared to take a break |Make it personal | |Talk solutions not problems |Ignore the other person’s point of view | |Ask open questions |Be afraid to walk away | |Change the package not the price |Accept something you will regret later | Closing Statement There a many ways to gain information make decisions on it and then communicate it out, a couple of easy ways is to – gain all information facts and figures, get as many people to decide who and what is relevant and communicate it in the most sutible form as possible so everyone can understand what decision has been made or being communicated. Bibliography Online Dictionary http://en. wikipedia. org/wiki/Decision_making http://www. direct. gov. uk/en/RightsAndResponsibilities/DG_10028507 Cmi 5002 1. Understanding the links and differences between management and leadership 1. 1 Discuss the concept of leaders as effective managers Leadership and management go hand in hand but is not the same thing, but are linked and compliment each other. There has been debate about the difference between leadership and management. With some believing there is no distinction, while others that they should be separated in two defined roles. A common definition is: Management is about the day to day running of a function and getting the right people and resources in the right place with a focus upon implementation.Leadership is about creating a vision for that function and gaining peoples commitment by strategic direction. (NHSBT 5013 Workshop booklet) Effective management deals with resources, finances, time management and the coordination and control over these elements. Managers set goals and focus on reaching their targets. Have good organizational skills and will place people in roles to ge t the job the task complete. Have detailed planning taking into account adverse events that could prevent them completing task or achieving target. If the outcome gives worse results than expected an effective manager will look to provide a solution.Effective leadership deals with the people their opinions, behaviour and attitude. They will inspire and engage people to follow them and vision. Focus is on building relationships with people around them, can be an effective part of team and lead it at the same. Effective leaders teach others, learn themselves and are able to admit mistakes righting wrongs and apologising quickly. They can adapt to issues and problems if they arise, confronting reality and issues head on. Leaders will develop trust and subsequently is able to practise accountability, holding themselves and others accountable along with responsibility for results.How managers and leaders motivate their people to work or follow them is one of the main differences. By defi nition managers have subordinates and have a transactional style. The manager telling them what to do and with reward staff will do as asked. Where as leaders have followers, and following is voluntary. Managers plan details, focus on objectives, targets and managing the work. Manager tells and looks for and wants results, leader sells the idea or vision looking for achievement. With managers result focused, short term results can be high.However longer term, without development, motivated and inspired staff there will be a lack of innovation. Ultimately the team or organisation will be static and their performance will never excel. An example of this from NHSBT: 2008 new systems and processes were implemented with limited input from users (shop floor). Results improved for a short term. However there was no continuous improvement, development, innovation or feeling of ownership. Staff and donor (customer) satisfaction, motivation dropped with targets and objectives not reached.Alte rnatively without a management style or focus, day to day performance and results can suffer with only longer term vision strategy focused upon. 1. 2 Discuss the concept of leaders as effective managers Leadership fundamentals: †¢Have a clear vision or purpose of the future †¢Lead through the change to reach that vision †¢Shows commitment, loyalty and enthusiasm for the organisation. And is able to generate these same qualities in their people. †¢Listens to their people †¢Empowers staff and creates confidence for them to perform their role but also for them to explore how to perform better.Majority of leaders in organisations are also in managerial roles. Having an understanding and being able to perform aspects of both roles can be advantageous as managers and supervisors need leadership abilities. Managerial style is good for task achievement, setting goals, focusing on the processes. For this reason, managers to be successful leaders would have to develop a style that is not natural for them. Moving from transactional to situational style, using supportive behaviour, knowing the team and staff motivators.If managers cannot adapt a leadership style when required then staff will become unengaged and have low morale. Not recognising their own role in the organisation or the vision of organisation and where it wants to be. Managers are often seen as risk-averse and opportunities can be missed. Leaders will not rule out opportunities because of barriers and will consider risks to overcome these barriers and get things done. It is seen as easier to acquire managerial skills as they are based on processes and real situations that can be seen. Leadership skills require development of personal qualities which can be hard to quantify.An effective manager is respected for the role they play but an effective leader is often remembered long after they or their people are no longer in their roles. 1. 3 Evaluate the balance needed between the dema nds of management and the demands of leadership. Have a clear focus on vision and aims. Understand where the organisation/team is and wants to be. Evaluate what needs to change i. e. NHSBT efficiency with cost of blood unit to hospitals need to be reduced. Could the change be in the culture of the team or of the organisation? Analysis if the organisation, team or people are currently in the position to adapt to change.Do they have the commitment, motivation and drive. PESTLE analysis is a tool that can be used to help evaluate the demands of management and leadership needed for the organisation. Help to make decisions and understand the wider environment in which they operate. By understanding these environments it is possible maximise opportunities and minimise risks. PESTLE stands for – Political, Economic, Sociological, Technological, Legal, and Environmental. Using this tool as part of decision making process helps to evaluate styles required, for example: Persuasion â₠¬â€œ Tell or Sell Commitment or ControlProactive or Reactive Approach – Sets direction or plans details Achievement or results Knowing yourself, people, organisation and factors that influence the task, team or individual will enable the correct balance to be made. An organisation requires both effective management and effective leadership to be successful, this can be difficult to find, but these attributes can sometimes be found in the same person. 2. Understand leadership principles that support organisational values. 2. 1Evaluate the role of the leader in contributing to the creation of the organisation’s vision, and in its communication to others.A leader has a vision or has same beliefs in meeting the organisations vision. Has the drive and commitment to move their vision forward despite often encountering barriers. Has integrity and inspires trust in that their people follow as they believe it is the right thing to do. A leader innovates, develops, positively en couraging people to do it right and better. Leader will understand and be clear on the vision. Understands where organisation and people are. Considers capabilities and realism, especially with resources such as people time and finances.Leader can use Situational Leadership style (Hersey and Blanchard Situational Leadership model), developing people or organisation through stages depending on starting point and maturity (S1 immature through to S4 maturity). (Hersey and Blanchard Situational Leadership model), S1 – Directing telling S2 – Selling S3 – Participating S4 – Delegating Communicating the vision, the leader will enthuse their people to work towards the goal. Will listen and consult, conveying their ideas, but also encouraging ideas and innovation. Review and revise if required on a regular basis to check understanding.Will tailor communications and actions as they understand people and their motivators. Motivate all to contribute, encourage and su pport to achieve their best and deliver results with continuous improvement. 2. 2Evaluate how personal energy, self –belief and commitment impact on leadership styles Personal energy – Channelled correctly into motivating and being enthusiastic about the vision. Can lead by example with this positive energy. Energy helps with the inner drive to reach goals and a determination to overcome barriers. If not channelled correctly can be seen as stressful (nervous energy).Balance required so the leader can be seen as driven but calm and considered, evaluating and listening to staff. Personal energy, commitment and self belief enable leaders to tackle issues that others may not see or want to tackle themselves. Self belief, commitment and inner drive gives and shows the strength and perseverance that they will and can move vision forward. Communicate this self belief so people follow because they believe it is the right thing to do and not ego driven. Self belief needs to sho w confidence in self and organisation but with humility so not seen as arrogance without chance of compromise or willingness to listen.Self belief often shows an honesty, allowing people to see where the leaders stands. Commitment and resilience to persevere, commitment should be realistic but unrelenting. Keep commitments, say what you are are going to do, then do what you have said will be done. Self belief and commitment allows a leader to be own person and to do the right thing. A leader will also encourage their people to be their self, develop self and their ideas. 2. 3Identify how empowerment and trust through ethical leadership impact on organisational practice.Ethical leadership – organisation to balance its vision/purpose with needs and feelings of staff, customers, suppliers, stakeholders and local communities. Responsibility for environment be it through sustainability, wildlife, natural resources, culture, heritage, fair trade. Acting with and showing integrity a nd transparency. Organisation needs to consult with these groups, giving them influence and empowerment in direction of organisation. Modern times, society and opinion has changed where public not only demand a high quality service but also ethical principles.Leaders, along with traditional business aims, need to create a framework of trust to the general public. Organisations cannot be seen as disreputable (i. e. , banking crisis), unfair to suppliers, lack of care or responsibility to staff. Leaders need to understand altruistic reasons – we do good things, so to shop or use our services is a good thing. This understanding helps to shape policies and strategy. Leaders should demonstrate respect, care and show that they care for others (be they staff, customers, suppliers or other stakeholders). Showing dignity to people and all roles.Ethical leadership can create transparency for an organisation, telling the truth in a way so people can easily understand and nurture a cultu re of being open and authentic. 3. Be able to understand and apply leadership styles to achieve organisational objectives. 3. 1 Distinguish between two different leadership styles The approach using Hersey and Blanchard (as seen in 2. 1) situational leadership styles model, is that there are four main leadership styles: †¢Directing †¢Coaching †¢Supporting †¢Delegating Situational leadership is choosing the right style for the right people.Not just using one style but changing to suit maturity of people and team and the situation. Directing (Telling) Style This is generally one-way communication from the leader. Telling exactly what is to be done by individuals, how to do it , where to do it and why they should do it. This style centres on getting the task done. Delegating The leader is still involved with decisions, but responsibilities and processes are handed to team and individuals. The leader will monitor and evaluate progress. Style centres on the people/tea m and development to work independently.Both styles are effective in used in the correct situation and with the right people: Directing style is often used with new staff or teams, they may lack all skills required and are unable to take responsibility for the task. However they are willing and enthusiastic to work at task. Delegating – As people or team become experienced and able to do the task. They become comfortable in their own ability to perform role well. They are then also able to take responsibility for this task. 3. 2 Assess the practical value of a leadership style to a manager in chieving organisational objectives Leadership style has a direct impact on organisation and its success. Leaders shape the culture, values and motivation within organisation. A leader does not have to be at the top of the organisation with leadership styles and qualities able to seen throughout. Successful leaders no matter what level all have one thing in common. They influence those ar ound them to gain maximum benefits from their resources. Important not to limit or restrict leadership style, being able to adapt styles to where your staff, team, organisation are, is key. 60 feedback is an excellent tool to help understand where you are and any development needs they may want to strengthen. Strengthening links between leaders/managers and staff. Helping to improve understanding of staff/team needs and their perception of their leader/manager. A self awareness to understand yourself and how you react to people and how they react to you is required. Some individuals will thrive on being given targets and tasks, while others may require the metaphorical, arm around them to feel supported.Developing self and people will give empowerment, higher motivation and innovation, creating engagement through listening and consultation. Questioning style allows staff to find and be guided to find own solutions. Play to strengths while looking to work on and improve weaknesses. A leader using a transformational style will look to change those they lead. This style does not simply use personality (charismatic) or reward and bargaining (transactional) to persuade people. Transformational style will use knowledge, expertise and a vision to engage with followers and gain buy in from followers that often remains long after the leader has left.Transformational leadership style allows followers to develop, change and to adapt. This embeds a culture of staff looking to innovate and change, allowing the organisation to be prepared and unfazed to any future changes, adapting as the social environment changes. 3. 3 Discuss situational variables likely to influence the choice of a leadership style A leadership style required can be determined by variables other than the maturity of staff, team or organisation. PESTLE analysis (Political, Economic, Sociological, Technological, Legal, Environmental) is often used to evaluate the organisation’s environmental influe nces.It is then possible to audit the current environment and expected future changes, putting the organisation in a strong position to adapt to change or looking at taking advantages over competitors. To make decisions and plan for the future, organisations need to understand the environments in which they operate. By understanding these environments it is possible to maximise opportunities and minimise any threats to the organisation. Understanding the risks associated with the market they are operating in, its growth or decline and the need for the product or service.Leaders can then evaluate potential and direction of organisation. An example recently of where leadership and not adapting or taking a leadership style within an organisation, has failed is Jessop’s. By not adapting (using a transformational or Situational style) and understanding changes in the differing environments and factors around them. They failed to change and develop, too many high street shops with overheads and failed to take advantage of on line services which its competitors had done (Technology).Timescales in which task or objectives are required to be met will also impact on leadership a style. A quick implementation or turn around may generally require a more directing approach to meet a short term goal. Where as a long term strategic change will require an engaging leadership style. Inspiring others to follow and buy into the vision and making this a shared vision, supporting and developing individuals while also consulting and evaluating progress, moving forward together.